Terms & Conditions


Seller: Qnoop, sole proprietorship (hereafter: “Qnoop”).

  • Statutory registered office: Einsteinweg 25, 3404 LH IJsselstein
  • Registered with the trade register of the Chamber of Commerce under number: 60316896
  • VAT number: NL162276187B01
  • Email address: info@qnoop.com
  • Telephone number: +31 20 214 84 27
  • Available by phone: Mon-Fri 10: 00-18: 00
  • Website: www.qnoop.com

Buyer: a natural person who is of legal maturity and who does not act in the exercise of profession or business and with which person the Seller concludes an agreement.

Order: an order placed by the Buyer in accordance with the procedure described in article

2.1 for the delivery of one or more Products.

Product: Qnoop socks offered for sale by the Seller on the Website.

Purchase price: the price of a Product stated on the Website including the VAT.

Agreement: the Order accepted by the Seller as such.

Article 1. Applicability General Terms And Conditions

These general terms and conditions, which are made available online by the Seller on www.qnoop.com, are applicable to all offers, orders, agreements and other legal relationships between the Buyer and the Seller with regard to the use of the Website, including the purchase / sale of a Product on or via the Website.

Article 2. Formation And Content Agreement

2.1 An Agreement between the Buyer and the Seller only comes about by acceptance by the Seller of the Order (the offer) of the Buyer that has been placed on or via the Website as follows:

  • Buyer has selected the desired Product in desired style, color and size and added the Product to his shopping basket;
  • Buyer has followed and completed the following steps;

Step 1: Buyer has filled in his address details and, if the desired delivery address is not the same as the billing address, the desired delivery address;

Step 2: Buyer has checked the order;

Step 3: Buyer has selected the desired payment method;
- The Order is placed;
- Buyer receives a confirmation of the placed Order electronically (via the Website and the mail). If the Order has been accepted by the Seller, the Seller will send a confirmation by email to the Buyer as soon as possible after placing the Order.

2.2 The Seller reserves the right not to accept the Order placed by the Buyer, inter alia, if:

  • The total value of the Order is higher than the aforementioned amount on the website;
  • The information entered by the Buyer is incorrect and / or complete or the Seller can reasonably doubt whether this is the case;
  • Payment has not been received by the Buyer within the agreed term;
  • Purchaser has not previously fulfilled payment obligations towards the Seller;
  • Buyer has not received and / or has not picked up any Orders previously placed with the Seller; there is an obvious mistake or error, for example in the prices displayed on the Website;Seller will inform Buyer as soon as possible if an Order is not accepted.

2.3 The Seller will archive and keep the Agreement for a certain period (at least 7 years). Buyer can consult the Agreement, if he has his own account, by logging into his own account. The Buyer can also request the Agreement from the Seller – as long as it is archived with the Seller – by contacting the Seller via the information stated on the “Service” page on the Website.

2.4 The Agreement including the Privacy Policy on the Website as well as these general terms and conditions include the entire agreement between the Buyer and the Seller with regard to the use of the Website and the placing and execution of an Order.

Article 3. Method Of Delivery And Delivery Dates

3.1 Delivery takes place by a carrier designated by the Seller.

3.2 After the Agreement has been concluded, the Seller will send the Products to the Buyer as soon as possible but no later than within 14 (fourteen) days. specified address, provided the full Purchase Price has been received by the Seller if the Buyer has opted for payment in advance and unless a longer delivery period has been agreed.

3.3 Agreed delivery dates are observed by the Seller as much as possible. The Buyer acknowledges, however, that the delivery dates are based on the circumstances known to the Seller at the time of the conclusion of the Agreement and, insofar as dependent on performance to be provided by third parties, on the data provided by the third parties to the Seller.

3.4 If the delivery is delayed, or if an Order can not or only partially be executed, the Buyer will receive notice of this within 14 (fourteen) days after the conclusion of the Agreement. The buyer can then dissolve the Agreement free of charge until the Order is sent.

3.5 The risk with regard to damage or loss of the Products will transfer to the Buyer from the moment of delivery.

Article 4. Price And Payment

4.1 The prices stated on the Website are shown in local currency or in euros, include the Value Added Tax (VAT) and exclude shipping costs. The costs of the return shipment are at the expense of the Seller if it concerns an exchange. If it concerns a defect in the product, the costs for a return shipment will be paid by Qnoop. When placing the Order and confirming the Agreement, the total Purchase Price due will be displayed.

4.2 The Seller may change the prices displayed on the Website from time to time without a notification being required. The prices displayed at the time of placing the Order are the prices that form part of the Agreement.

4.3 Payment will take place via the options displayed on the Website and must take place no later than 14 days after delivery of the Product.

4.4 The buyer has the obligation to immediately notify the Seller of any inaccuracies in the payment details provided by the Buyer to the Seller.

4.5 If the payment term is exceeded, the Buyer is legally in default and the Seller is entitled to charge statutory interest on the outstanding amount from the due date.

Article 5. Right To Return

5.1 Buyer has the right to return the delivered Product within 14 days after receipt of the Product without stating reasons in the manner indicated by the Seller, provided the Product is unworn (fitting clothes is allowed), undamaged and (for as far as possible) in original and undamaged packaging. Buyer can also exchange the Product against another Product. The buyer will have to contact via e-mail. Charges of retuning products will be for the buyer.

5.2 In the case mentioned in the previous paragraph Seller will refund the Purchase Price as soon as possible, but no later than 14 days after Qnoop has received the returned Product. If not all of the Products forming part of the Agreement are returned, the Seller is entitled to deduct the original shipping costs from the Purchase price, because for the non-returned Products the same amount of shipping costs would be due.

5.3 Exchange of products need to be done within 14 days after receipt of the Product and Product needs to be in original condition (labels, not worn, all tags, etc). For items to be exchanged (swapped) the Seller has the right to charge for  reshipping to the buyer at it's discretion. 

Article 6. Force Majeure

6.1 The Seller is not liable for any damage resulting from a delay in the delivery or non-delivery caused by circumstances that prevent the fulfillment of the obligation on the Seller and which can not be attributed to the Seller because they are not due to owing to his guilt, neither according to law, legal act or generally accepted practices, such as – but not limited to – war, danger of war, civil war, insurrection, national mourning proclaimed by the government, strike, transport difficulties, trade restrictions, problems with customs authorities, fire , flooding, earthquake, bankruptcy of the third parties engaged by the Seller, non-delivery or late delivery of goods by Seller’s suppliers, faults in the regular supply of goods to be delivered by third parties, including water and electricity and other serious disruptions in the business of Seller or third parties engaged by it.

6.2 If the Seller is unable or unable to fulfill his obligations under the Agreement due to force majeure, the Seller has the right to execute the Agreement within a reasonable period of time or – if fulfillment is not possible within a reasonable period of time – the Agreement in full. or partially dissolve, without being obliged to pay any compensation to the Buyer.

Article 7. Complaints

7.1 The contact details of the Seller and of the Seller’s handling of complaints are listed on the Website under the “Service” page.

7.2 The Buyer must inspect the Product upon delivery and inform the Seller within a reasonable time about any visible defects or other complaints about the delivery.the implementation of the Agreement. Such complaints must be submitted in writing, fully and clearly motivated.

7.3 Complaints received by the Seller will be answered within a period of 14 days after receipt. If a complaint requires a foreseeable longer processing time, the Seller will make this known to the Buyer within 14 days, stating the timeframe within which the Buyer can expect a reply

7.4 The Buyer acknowledges that minor deviations in quality, size, color, finish etc. with regard to the Products which are considered to be permissible or technically not or difficult to circumvent are not or are difficult to avoid and can not constitute a valid reason for a complaint. to be. Such complaints as well as complaints about the fact that certain articles have been removed from the assortment are not well-founded. Seller is not liable for damage suffered by Buyer due to such complaints.

7.5 The Buyer will fully cooperate with any recall action set by the Seller. The Buyer shall immediately inform the Seller if the Buyer suspects that a Product is a security breach and is the subject of a recall.

Article 8. Intellectual Property Rights

8.1 All brands, product names, logos, models and designs displayed on the Products or otherwise linked to the Products (the “IP rights”) are the property of the Seller or one or more of its group companies. The Buyer recognizes Seller’s right to property rights and will refrain from any use of the IP rights and the Buyer will refrain from any behavior that may cause damage or otherwise adversely affect the IP rights.

Article 9. Reservation Of Ownership

9.1 The Seller reserves the ownership of all delivered or to be delivered goods until the Seller has been fully paid:- the performances owed by the Buyer and (payment) obligations for all goods delivered or to be delivered under the agreement;- claims due to shortcomings of the Buyer in the fulfillment of this agreement.

Article 10. Warranty And Liability

10.1 The Seller is obliged by law to deliver a Product that complies with the contract with the Buyer.

10.2 Seller is not liable for indirect, incidental or consequential damages of whatever nature the Buyer suffers due to the Agreement. Any direct damage for which the Seller is legally liable to the Buyer will never exceed the Purchase Price. This provision is not intended to exclude the Seller’s liability in the event of personal injury or death.

Article 11. Applicable Law

11.1 The law of the country where you live is applicable to this agreement.

Article 12. Invalid Provisions

12.1 If any provision of these terms and conditions would prove to be invalid than:- the remaining provisions of these terms and conditions nevertheless remain in force; and- the ineffective provision must be interpreted as or converted into an effective provision of as much the same scope as possible.

Article 13. Adjustment Of General Terms And Conditions

13.1 These general terms and conditions may be adjusted by the Seller from time to time. The most recent general conditions are posted on the Website. The buyer must always consult these general terms and conditions before the Buyer makes use of the Website. If the Buyer can not consult the general terms and conditions via the internet, the Seller will, upon request, send the most recent copy of the general terms and conditions to the Buyer by e-mail.