FAQ

For questions regarding online orders you may also send us an email or call us. When sending an email, please let us know your name, order number and e-mail address and we will get back to you in 24 hours (Monday - Friday)

About Qnoop

Did you know, you lose 1.3 socks per month? That’s almost 16 a year. We all know what happens to the left-over ones. They get thrown out. A complete waste of resources. It’s like throwing away the entire production cycle. So, we wanted to solve this. That’s why you can tie our socks together. No more missing socks. No more frustration. No more wasted socks.

Qnoop is an Amsterdam based brand. This means our socks are designed in the heart of Amsterdam, the Netherlands. Furthermore, our HQ/ Flagship Store is located in Amsterdam-West, de Hallen.

The Product

Qnoop socks are made of GOTS-certified Bio Cotton. GOTS-certified is short for Global Organic Textile Standard. The aim of the standard is to define globally recognized requirements that ensure the organic status of textiles, from harvesting of the raw materials through environmentally and socially responsible manufacturing all the way to labeling in order to provide credible assurance to the end consumer.

Our Socks are produced in Portugal. Where the socks are steamed and pressed to make them ultra soft. We ship the Socks back to the Netherlands by truck. But, we compensate on the emission we cause by planting trees. Because we design our product and processes to be 100% sustainable.

We do work with seasons, but we design our collections to be fashionable forever. This means we create new styles every season, but make sure they never run out of style. The Essentials are Never Out of Stock (NOS), always available for re-ordering. Our collection items are seasonals, but will flow from one collection into another by changing colors and patterns. Same as the seasons, they don’t change with a clean cut, they flow into one another.

In our vision style and sustainability start with quality; making a product that lasts. Our socks are therefore carefully made of the finest organic combed cotton. They are steamed and pressed in the factory to make them ultra-soft, long-lasting and anti-shrink. The socks are made with a pressure free linked toe. This means, no seams. Our button is made of biodegradable material.

Besides this, the socks are simply very comfortable to wear, guaranteed.

Orders / Shipping & Delivery

We ship worldwide. See the Eco-friendly Shipping section for the shipping charges to different areas.

We offer the following payment methods: Ideal, Bank Transfer, Billink, Sofort, PayPal and Bancontact. Your order will be processed and shipped as soon as the payment went through.

We offer same day delivery to people living in Amsterdam. Order before 13:00 and receive your order the same day by our bike delivery service. Fast & sustainable, great if you need a present the same day.

Returns & Warranty

We want you to be 100% happy with our product. So if you are not completely satisfied with your new socks, for whatever reason, please contact us to exchange, return or find any other solution to your queries. You can contact our customer service via service@qnoop.com.

If you would like to return your order please send your package to:
QNOOP
Hannie Dankbaarpassage 6
1053RT Amsterdam
The Netherlands

As soon as your socks have arrived, we will exchange your socks or refund the full purchase price to your account. Shipping costs for returning the socks are for your own account.

Please mention in your email:
- Your name
- If you want to exchange the socks or get a refund
- The reason for returning

When you live in the neighborhood of our store you can of course always exchange or return your socks in the store;
Hannie Dankbaarpassage 6
1053RT Amsterdam

Yes, we will exchange your socks free of charge or refund the full amount to your bank account if you’re not happy. If the socks are worn and have no labels attached anymore, we would like to know why you’re not satisfied.

Please let us know if there is anything wrong with your socks. You can contact us via service@qnoop.com. We will make sure your socks will be repaired or we will ship you new ones. Free of charge.

Stores

We sell our socks in more than 10 countries now. Please see our store finder on the website. You can always order online, because we ship worldwide.

Marketing

For all Marketing/ PR inquiries, please contact info@qnoop.com. We’ll get back to you as soon as possible.

Sales

For all wholesale inquiries, please contact info@qnoop.com. We’ll get back to you as soon as possible.

Collaborations

If you have a great idea that would fit perfectly with what we're doing, we are open to collaborate. Please contact info@qnoop.com or call us.